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Forum Discussion
mufcboy234
Aug 13, 2018Aspirant
Netgear N300 connection timeout
I've had this for a while now it's been really good but recently while trying to play games online on the PS4 the connection is good but in game the ping is 15-25 but it rises to 200-400 then lowers t...
- Aug 14, 2018
mufcboy234 wrote:
It rises.Then the next troubleshooting step is to sort out whether this is internet congestion or an issue with the WiFi/extender throughput. The steps above should help sort this out.
Another option is to upgrade to a higher-performing extender. That won't help if the issue isn't with the WiFi/Extender throughput.
StephenB
Aug 13, 2018Guru - Experienced User
Is the connection actually timing out, or are you just seeing a rise in ping times?
A rise in ping time has two basic causes:
- the ping packet is getting dropped by the extender or the router WiFi, and needs to be re-sent.
- there is congestion on the network path (not necessarily wifi).
The next time it rises, maybe try pinging from a machine that is connected by ethernet to the router. There is a tool called pingplotter that could be useful (it is quite expensive, but you could just use it during the trial period).
mufcboy234
Aug 13, 2018Aspirant
It rises.
- StephenBAug 14, 2018Guru - Experienced User
mufcboy234 wrote:
It rises.Then the next troubleshooting step is to sort out whether this is internet congestion or an issue with the WiFi/extender throughput. The steps above should help sort this out.
Another option is to upgrade to a higher-performing extender. That won't help if the issue isn't with the WiFi/Extender throughput.