NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Netgear EX6200v2 Shows Connected to Internet but When Device Connects it has no Internet
When connecting to the extender from a particular device using the 2.4 or 5.0Ghz band, the device gets no internet (i.e., "No internet, secured"). I have attempted the solution given at the followin...
Is it the virtual MAC you are referring to? If so, I think I understand but what about when two different devices have the same virtual MAC?
Yes The virtual MAC should be both unique and persistant (it is a transformation of the device's physical MAC).
dsfcom wrote:
At the moment I have the extender somewhat working; however, I have two phones connected to the 5.0Ghz band and a laptop connected to the 2.4Ghz band; when the laptop is connected to the 5.0Ghz band the message "No internet, secured" is displayed and it has no Internet.
It sounds like the extender is working, since the phones are getting internet access.
Have you confirmed that the laptop has gotten a 192.168.2.x IP address from the router (when connecting at 5 Ghz)?
If not, you could try opening the command prompt and entering ipconfig /renew and see if that solves it.
Thank you for helping! I have tested the connection to the 5.0Ghz band and it does get an IP at the router; actually it's the same as when I connect to the 2.4Ghz band. The default gateway and DHCP server in both situations under ipconfig /all is the same as well. The only difference is that the Internet does not work for this particular device on the 5.0Ghz band.
Can you ping the router from the laptop?
Thank you for helping. Today I once again power cycled the entire network by unplugging power supplies from all three components (i.e., modem, router, extender) and then plugging them back in one at a time in the same sequence; waiting for each to fully start up. I then connected my laptop to the extender's 5.0Ghz band and the status indicated 'Connected, secured' which appeared to be a good sign.
When attempting a speed test at www.speedtest.net it repeatedly failed to initialize and when it did work the speed was very slow (39ms ping; 3.35Mbps down; failed up). In fact, overall performance of the 5.0Ghz band on this device is very bad and intermittent; to include access to network attached storage. From the same position in the house on my phone I have no problems at all using the 5.0Ghz band and get good results on the speed test using the same site and server (49ms ping; 29.9Mbps down; 11.4Mbps up). To answer your question; yes, I am intermittently able to ping the router when connected to the 5.0Ghz band.
----- BEGIN 5.0Ghz PING RESULTS ----- PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 4ms, Average = 3ms PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Reply from 192.168.2.1: bytes=32 time=5ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 5ms, Average = 4ms PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Reply from 192.168.2.1: bytes=32 time=7ms TTL=64 Reply from 192.168.2.1: bytes=32 time=12ms TTL=64 Reply from 192.168.2.1: bytes=32 time=1082ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 1082ms, Average = 276ms PS C:\WINDOWS\system32> ----- END 5.0Ghz PING RESULTS -----Attached are screen shots from router and extender perspectives when this device is connected to the 5.0Ghz band. Page 1 is from the router's perspective and page 2 is from the extender's perspective. The laptop's device name is 'VAD-DSFCOM-LT01'. During this period of troubleshooting the connection status on the 5.0Ghz band remained 'Connected, secured'.
I then connected to the extender's 2.4Ghz band. When attempting a speed test at www.speedtest.net it repeatedly succeeded and performance appeared very good (41ms ping; 50.38Mbps down; 11.50Mbps up). In fact, overall performance of the 2.4Ghz band on this device is very good; to include access to network attached storage. From the same position in the house on my phone I also have no problems using the 2.4Ghz band and get good results on the speed test using the same site and server (38ms ping; 42.9Mbps down; 11.5Mbps up). To answer the same question for the 2.4Ghz band; yes, I am consistently able to ping the router when connected to the 2.4Ghz band.
----- BEGIN 2.4Ghz PING RESULTS ----- PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Reply from 192.168.2.1: bytes=32 time=6ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 6ms, Average = 4ms PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Reply from 192.168.2.1: bytes=32 time=5ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=5ms TTL=64 Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 4ms, Average = 3ms PS C:\WINDOWS\system32> ping 192.168.2.1 Pinging 192.168.2.1 with 32 bytes of data Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=3ms TTL=64 Reply from 192.168.2.1: bytes=32 time=4ms TTL=64 Reply from 192.168.2.1: bytes=32 time=5ms TTL=64 Ping statistics for 192.168.2.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 5ms, Average = 4ms PS C:\WINDOWS\system32> ----- END 2.4Ghz PING RESULTS -----Also attached are screen shots from router and extender perspectives when this device is connected to the 2.4Ghz band. Page 3 is from the router's perspective and page 4 is from the extender's perspective. During this period of troubleshooting the connection status on the 2.4Ghz band remained 'Connected, secured'.
I suspect the 2.4Ghz band performs well but the 5.0Ghz band does not. Here lies my predicament; I do not understand why this is the case. While I could simply stick with the 2.4Ghz band and ignore the 5.0Ghz band I would like to be able to use the full functionality of the extender on this machine.
What does hit my eyes from the screenshots is the fact that the extender does show the very same Virtual MAC address for multiple devices/real MAC. Kind of predictable things are flaky...
