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bpatters55's avatar
bpatters55
Tutor
Jul 02, 2020

Netgear Range Extender blocking NetFlix and BellSouth.net

Hello All,

 

I have a Netgear Nighthawk WiFi Range Extender which is located in my living room. The model number is EX7000. I am using the device as an accesss point. ATT UVerse (located in my Office) provides internet and the Nighthawk is connected to the Uverse Router via an ethernet cable and a switch. The dvices that are connected to the LAN ports on the Nighthawk are my Panasonic Viera TV, Uverse Main DVR and a Yamaha Receiver which provides surround sound.

 

A few weeks ago, I started having trouble connecting to NetFlix and BellSouth.net. I connect to NetFlix via a SmartApp on my TV but it will take 2 or 3 attempts and then NetFlix will work. As I mentoined, my TV is connected to the Nighthawk via an ethernet cable. My wife has an iPAD and she uses it to access our email which is a bellsouth.net account. She connnects via WiFi to the Nighthawk. I changed her iPAD so it connects to the WiFi on the Uverse Router and she is able to download email from bellsouth.net

 

I also notice that when I run the network check on my TV which checks to make sure there is an IP address that the check will fail. The odd thing is that UVerse TV works fine. As I mentioned, my TV connects to one of the LAN ports on the NIghthawk via an ethernet cable.

 

I have tried restarts and power off and power back on and that did not help. I have not tried a factory reset but I will if that seems like the next option.

 

I am attaching a diagram... dang... these home networks are getting complicated!

 

Any other ideas?

 

Thanks, Bill

1 Reply

  • bpatters55's avatar
    bpatters55
    Tutor
    Jul 02, 2020

    I also have AT&T TV set up in another room. I am an employee of ATT so I am helping with a BETA test. Anyway, the AT&T TV connect to the Nighthawk via WiFi and I can run NetFlix without any problems.

     

    I am starting to think it might be my Panasonic Viera TV that is affecting the NetFlix. BellSouth.net is still a mystery.

     

     I ran a connection test on it and it passed. I did notice that the IP Address appears and disappears when I am in the Netgear Management App. It took me a second to figure out why. When I turn the TV off, the IP address drops from the list. The IP address does not reappear until I run the connection test. I guess it makes sense that the IP address disappears when the TV is not powered on but if there is an issue with the IP addrress on the TV, wouldnt UVerse stop working? As I said, the TV connects to the NIghthawk which connects to the Uverse Router - all via Ethernet cable. TV has the latest firmware.