NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear wn3000rp v1h2 dropping connection
Since installing this extended a few weeks ago, the connection drops a few times per day. We have had out BT engineers to check out phoneline, and our connection to the signal box on our road, the co...
Thanks for your swift reply. The lights always tend to stay green on the extender. Would an Xbox one class as a USB 3.0 device? I believe it has such capability, and it is when using the Xbox One that I notice the drop (of all internet) - although there is not a direct correlation between Xbox use and connection drop. I have changed channel from 6 (used by a few others) to 2 (unused by others) and so far so good. Hadn't heard of Powerline, just looking into it. I see you can get wireless Powerline products - So would purchasing a Powerline device essentially replace my current extender? Sorry, I'm slightly broadening beyond strictly Netgear issues, but your help is appreciated!
It's doubtful that an Xbox One would generate enough radio noise to disrupt the Wi-Fi connection, especially if its USB 3.0 are not being used. Hopefully, the change to channel 2 will help. Is the WN3000RP running the latest firmware, 1.0.1.24?
Yes, a wireless Powerline product would replace the extender. Or you could get a non-wireless Powerline product and plug the extender into it if it saves money or you need the flexibility to place the extender where Powerline can't reach.
It's dropped out again. It is running firmware 1.0.2.64_1.1.86 - Which appeared to be the latest one on the website. It seems Powerline may not be an option, chap today at the shop said as our house was builty around 1920s, the wiring is too old for powerline to work.
Ah, you probably have old knob and tubing wiring. Your house was certainly built in an era where it was still used. That's too bad.
Were you able to correlate the connection drop with anything? Do you know if the extender is spontaneously rebooting? You could try looking at the Show Statisticsscreen reachable from the Statuspage.
No, not been able to correlate anything as of yet. It worked during the day with the Xbox when I was home alone, but dropped out throughout the evening when others were at home, using the internet periodically, leading me to think it was perhaps to do with other people using it. But then it dropped again once everyone had gone to bed and it was just me using it again, so now I'm not sure!