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Forum Discussion
blueterrace
Jan 01, 2020Tutor
new desktop router issues
After getting a new router for my desktop, my netgear router light won't light up after reseting netgear AC750, and pushing the WPS button on my desktop router. The power light and WPS light are solid green, but the router light at the top of netgear wont light. It was working fine before new desktop router. Thanks, and Happy New Year.
Either way, I'm hear to hear its working again.
7 Replies
- plemansGuru - Experienced User
1. What model is this new router?
2. Firmware on the router?
3. Firmware and model number of your extender? AC750 is a speed, not a model.
4. Did you try setting up the extender using the smart connect wizard? This usually works when wps doesn't.
the support site has videos of both wps and smart wizard installation. go to netgear.com/support/ type in your actual model number and it'll have install guides, videos, firmware, manuals, etc.
The new router is issued by Charter, no model number. The extender is a EX3700. I'm not sure about firmware, or how to check that, I'm just a civilian. But I will check out that video you mentioned. Thanks.
I followed the instructions for setting up the netgear devise, I couldn't do the ethernet cable way, because I don't have one. But I followed the directions for the other way, but the router light never came on. The devise light came on for a minute and then shut off again. The power light and the wps light both came on.