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gerz's avatar
gerz
Aspirant
Mar 13, 2018

Nighthawk AC1900 Model EX7000 SN 46D57C7FA2717

Just bought this extender.  Needed it because couldn't get automated blinds to access internet.  Still blinds not installed; will be installed end of month.

 

2 questions:

How do I know this extender is really working?

 

The 3 Antennae keep falling down.  I have them screwed in, etc., but I point them outward and they just fall over!

 

I'm new at this.  So please help with not so technical response.  Please HELP!

7 Replies

  • Hi gerz,

                   Did you tried setting it up using WPS or browser method? For antenna, ensure it was screwed in properly but not too hard since it might damage the threads to which you are screwing it to the device.

    • gerz's avatar
      gerz
      Aspirant

      I used the browser method.

       

      Re the antennae, yes I screwed them in securely but not over tight.

      It's the part of each antenna which you can move around that falls down.

      • jvasanth1984's avatar
        jvasanth1984
        Virtuoso

        Hi gerz,

                        Scan and connect your devices to _2GEXT or _5GEXT network which is your extender's network to see if it works. Also, ensure 2.4 and 5GHz LEDs on extender is Green which will indicates that extender is connected to your router. For antennas, see if you can make them stay in a position.