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2castaways's avatar
Apr 14, 2020
Solved

nighthawk ex7500 help

I have done everything that i can think of to start using this extender. 

One I can't get on mywifiext net

Two I have tried everything to do this using my HP all in one that is connected by wifi

Three I am wondering since my wifi comes through a modem ARRIS connected to a cable, could this be my problem?

 

Any advice would be greatly appreciated.

  • Plemans:

     

    I have done it and my extender is working great!

    I can't thank you enough for all your patience and helping this old lady that always preached "If it does work, stop, restart everything and try again".  I needed you to point that out to me, which I will try and remember in the future.

     

    I don't know why you are this community sight, but again thank you for you help.:womanwink:

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    2castaways wrote:

    I have done everything that i can think of to start using this extender. 

    One I can't get on mywifiext net

    Two I have tried everything to do this using my HP all in one that is connected by wifi

    Three I am wondering since my wifi comes through a modem ARRIS connected to a cable, could this be my problem?

     

    Any advice would be greatly appreciated.


    Saying you've done everything doesn't tell us what you've tried.What have you tried?

    1. what router are you trying to connect to? 

    2. What firmware is on the extender?

    3. Have you tried using the installation wizard and not wps? 

    4. have you tried hardwiring your desktop or a laptop to the extender for setup? it tends to make things go smoother. if you do, just make sure to shut off the wifi on the device you're hardwiring into the extender. 

    • 2castaways's avatar
      2castaways
      Tutor

      1. what router are you trying to connect to?  Arris Model DG345
      2. What firmware is on the extender?
      3. Have you tried using the installation wizard and not wps? Yes
      4. have you tried hardwiring your desktop or a laptop to the extender for setup? it tends to make things go smoother. if you do, just make sure to shut off the wifi on the device you're hardwiring into the extender.  Yes but was to confusing for me. I am definitely not a pro at this. i am a 68 year old who started on computers and not intimidated usually but this has me baffled.

       

      i do appreciate your help.

      • plemans's avatar
        plemans
        Guru - Experienced User

        2castaways wrote:

        1. what router are you trying to connect to?  Arris Model DG345
        2. What firmware is on the extender?-----If you log into the extend. the status page will have the firmware its on. 
        3. Have you tried using the installation wizard and not wps? Yes
        4. have you tried hardwiring your desktop or a laptop to the extender for setup? it tends to make things go smoother. if you do, just make sure to shut off the wifi on the device you're hardwiring into the extender.  Yes but was to confusing for me. I am definitely not a pro at this. i am a 68 year old who started on computers and not intimidated usually but this has me baffled.

         

        i do appreciate your help.


        Did you try the wps install method? I usually recommend using the manual install guide but maybe the wps would work.