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Forum Discussion

pic_az's avatar
pic_az
Aspirant
Nov 17, 2018

No Internet Access on WN3000RP

Help. I have reset the WN3000RP and reinstalled and still get connected but no internet access. I have searched the internet to no avail. Any ideas? Firmware is current on both Router and extender. 
Installation
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 18, 2018

Hi pic_az,

 

Welcome to the community!

 

1. Please indicate the exact firmware version of the extender.

2. Does the extender appear as an attached device on the router UI?

3. Was it working before?

4. Does the issue persist on all the devices that connect to the extender?

5. Are your devices able to go online when connected to the main network?

6. What is the status of the extender LED's?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 21, 2018

Hi pic_az,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team