NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
No internet on 2gEXT yet there is on 5gEXT
My extender is about a year old and has mostly worked OK. I usually connect to internet on the 2gEXT signal but although I can connect to teh network I get a message that there is no internet connection (on all devices). However, on some devices I can access the 5gEXT signal and that one is working fine. Since I have some devices that rely on the 2gEXT signal I need that one to work as well.
4 Replies
What Firmware version is loaded on the EX?
What is the Mfr and model# of the main host router the NG extender is connected too?What is the distance between the main host router and the EX unit?
What channels are you using on the main host router?
Are connections on 2.4Ghz on the main host router good?
What Firmware version is loaded on the EX?
>>> latest firmware is installed
What is the Mfr and model# of the main host router the NG extender is connected too?>>> Sky Hub, model ER115
What is the distance between the main host router and the EX unit?
>>> about 10 metres. Hub is downstairs, extender one floor up
What channels are you using on the main host router?
>>> on the page for 2.4GHz it is set to 'auto' in the drop down list. The drop down is a list of integers from 1 to 13. On the 5GHz page it is set to '80MHz ch.36'. The drop down has two other options: '40MHz ch.36' and '40MHz ch.4'
Are connections on 2.4Ghz on the main host router good?
>>> Yes, I can reach the internet when connected to directly to the main router.
>>> also these settings exist:
Wireless Access Point
✔ Enable Wireless Access Point
✔ Enable WPS
✔ Allow Broadcast of Name (SSID)
Synchronise 2.4GHz and 5GHz Settings
>>> i.e. 2.4/5 are not 'synchronised' - if that makes a difference?
Thanks for your help
OK, so I just tried ticking the 2.4/5 synchronise option and - lo and behold - it works. Thanks...
