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Forum Discussion
No Support
Why is it that I am unable to obtain support for my PR2000 that I purchased at an authorized retailer only 4 months ago? NetGear claims that the device has a 1 year "warranty", but refuses to suppo...
fordem wrote: Have you tried http://my.netgear.com? It's my first point of contact for all support requests.
There's also a "contact us" link on most if not all Netgear webpages, there's email, there's live chat - just tell them you want to make a warranty claim.
Yes, I've tried that. The issue is this: Unless I complete their support process (and give them $40), they will not allow me to make a claim and they will not give me an RMA number. Since the device DOES technically power on, obviously it is I who is defective, NOT the router. That's their take on it. It actually does technically "work", it just doesn't stay working. It reboots. It might work for 1 day, 1 hour, or 1 minute, but it works. Rebooting apparently is not covered under the hardware warranty, and it obviously is due to user error... obviously... according to the nice Indian folks I've spent hours of my life speaking to.