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Forum Discussion
No Support
Why is it that I am unable to obtain support for my PR2000 that I purchased at an authorized retailer only 4 months ago? NetGear claims that the device has a 1 year "warranty", but refuses to suppo...
Ask them what happens to your $40 if the unit is found defective - will they refund it when they replace the unit.
There was another company I dealt with which was charging $15 on a particular device, that had a phenomenal failure rate - I gave them my credit card number, they billed me $15, I spent 5 minutes on the phone, they gave me an RMA and a $15 refund on the card.
Doesn't hurt to ask - and yes - it is unclear whether the problem is hardware, firmware or user error.