No Support

fordem wrote:
Doesn't hurt to ask - and yes - it is unclear whether the problem is hardware, firmware or user error.

I'm sorry, but I'm not willing to lay down another cent on this device (except the postage to RMA it). I am confident that I am not the problem. I've tried multiple WAN connections, factory resets, different computers on the LAN side, etc. Additionally, all one has to do is a quick search to find others with the same symptoms. Since there are times following a factory reset where I can't even get to the WAN setup before the device reboots, how could I be the reason for this failure? I've tried disabling DHCP and going with static IP's on the LAN, I've altered the RIP settings as others have, I've tried everything I can find.

Bottom line: This device does not work out of the box as advertised. If there truly is something that I need to try to get it working, I'm even willing to go the extra mile to do so... short of spending another red cent. It is beyond frustrating to return to my hotel room after a day onsite, and find that I need to spend HOURS trying to get this device reconnected and setup, after doing so successfully the night prior (occasionally it actually will work).

So here's my plan... I'm going to tell "support" that the thing is dead. completely dead. Nothing to troubleshoot there. If the replacement device has the same symptoms, then I will have to admit that there maybe SOMETHING that I'm missing. If so, I'll turn it over to an independent 3rd party to try out. If it turns out that the replacement box isn't a brick, I'll let everyone here know.

I'm convinced these routers are problematic... not all of them, but obviously enough... I'm not the only one.