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Forum Discussion

Kokak's avatar
Kokak
Follower
Oct 10, 2015

No Technical support

Hi,

3 weeks ago I opened a ticket (#25789740) about the sudden death of my WN3100RP (still under warranty).

So far, I didn't receive a single reply from the tech support. This is unacceptable.

I've never encountered such a poor technical support.

Troubleshooting

3 Replies

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Oct 12, 2015

    Hi Kokak,

     

    Sorry for the inconvenience, I've reached out to have support look at your case.

     

    Thank you for your patience. I will message you as soon as I get a reply.

     

  • vecchiotexas's avatar
    vecchiotexas
    Aspirant
    Oct 13, 2015
    This is hapqening to me too, Netgear support needs smartening up in my opinion
    • nhann's avatar
      nhann
      NETGEAR Employee Retired
      Oct 13, 2015

      Hi vecchiotexas,

       

      Support should have contacted you today. Please let me know if you haven't received any messages