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Forum Discussion

mrlsc1's avatar
mrlsc1
Aspirant
Aug 19, 2018

overheating?

My new AC1200/EX6150 Extender seems to be too hot!  Is that normal?
Troubleshooting
JanHelwig's avatar
JanHelwig
Aspirant
Jul 09, 2022

I purchased a Netgear C6220 in November 2021.  It is overheating and all I get from asking for help is that my support has expired.  What do I do now?  I see that others have had the same problem.  I received an email that referred me to GearHead  support which offers service at a charge about equal to what I paid for the router/modem.  I have it setting on a computer fan at this point, until I can figure what to do.  I don't want a fire.

 

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 14, 2022

    Hi @JanHelwig,

     

    Thank you for reaching out. Please send an email to customer.service@@netgear.com instead for further assistance.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team