Our router has always worked until recently. It just disconnected and everytime we go to enter the password on the back of the unit, it says Incorrect password for "NETGEAR94". Our old wifi connection still works. I have tried turning the power off, unplugging it, forgetting network and pressed the restart button on the unit. Nothing has worked. Any suggestions would be appreicated...please keep it as simple as possible as I am not super techy. Thank you!

tenzie wrote: PS: It's an extender not a router (I was corrected earlier). No, you misunderstood that. Your initial post is tagged with Model: EX7000|AC1900 WiFi Range Extender which is an extender. You actually have an R7000, which is a router. Of course I didn't know what you actually had until you posted the picture of the label, which includes the model. So your mistake was that you didn't select the correct model in your initial post. BTW, this is posted in the wrong place, it should actually be in the Nighthawk forum area. tenzie wrote: I should mention, I purchased this from someone else. I tried to register it but it says the serial # is already registered. Netgear warranties and paid support are only offered to the original purchaser. So they won't allow you to register used equipment. tenzie wrote: Is there any way to just reset everything as if it were new and use the password on the back of the machine? Yes, and I already told you how to do that. ...use the reset button that is shown on page 12 of the manual. The procedure is described on page 194. The manual can be found here: http://www.downloads.netgear.com/files/GDC/R7000/R7000_UM.pdf Read through the procedure before you try it.

Password incorrect Nighthawk | NETGEAR Communities

6 Replies

StephenB
Guru - Experienced User
Oct 05, 2018
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The EX7000 is an extender, not a router. Could you please give us the correct model?
- tenzie
  Aspirant
  Oct 05, 2018
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  Sorry, you're correct it's an extender. I have attached a photo.
  - StephenB
    Guru - Experienced User
    Oct 05, 2018
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    Ok, your router is an R7000.
    
    A router has two passwords - one is for the WiFi, and there is a different one to gain access to the web UI (that lets change settings). The one printed on the back is for the WiFi - and you can change it during set up if you want to.
    
    You have at least one device that can still access the wifi - what device(s) are they? Often you can see the wifi password they are using in their settings.
    
    Another approach is to go into the router's web ui ( http://www.routerlogin.net ), and look at the wifi settings there. You can either browse to it by connecting via ethernet, or you can browse to it from one of the devices that is still connecting. The username for the web ui is "admin", the default password is "password".
    
    The last approach is to use the reset button that is shown on page 12 of the manual. The procedure is described on page 194. The manual can be found here: http://www.downloads.netgear.com/files/GDC/R7000/R7000_UM.pdf

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Password incorrect Nighthawk