NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mattey's avatar
Mattey
Aspirant
Jul 31, 2018

Password on AC750 model EX3110

I cant connetct to my new WIFI extender. It´s online and connected to my WIFI at home but when i try to write the password I just get a notice that it´s wrong.  I have tried the same password thats...
Installation
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 01, 2018

Hi Mattey,

 

Welcome to the community!

 

It would be best to reset the extender and configure it manually and make sure that it uses the same password as your main network. Page 33 of the user manual on this link and the installation guide here may help out.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 06, 2018

Hi Mattey,

 

1. Have you done the reset and setup process?

2. During the setup, the extender should find the signal of your router if it is within range.

3. Once you have the extender connected to the router's signal, then the extender should be online.

4. Once you have confirmed that it is, then you can relocate the extender (ideally in a location where it still gets a good signal from the router).

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 12, 2018

    Hi Mattey,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • Mattey's avatar
      Mattey
      Aspirant
      Aug 13, 2018

      Hi

       

      Yes, I still have the same problem.

       

      Best regards, Mathias

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 13, 2018

      Hi Mattey,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter
      Community Team