NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Barb28n's avatar
Barb28n
Aspirant
Jul 11, 2020

PC will not connect to internet

My PC will not connect to the internet using the netgear+ext network, but my phone will, Sorry if this has been asked before, but I cannot find any solution

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What router are you connecting to? 

    Firmware on the extender? 

    Did you set it up via wps or using the installation wizard? wps gets coded different between different manufacturers. In that case, the installation wizard many times works better. 

    • Barb28n's avatar
      Barb28n
      Aspirant

      The router is an Arris tr4400 supplied by spectrum, I connected it wirelessly using the wizard, I updated the firmware to the latest version, My pc see the network, and connects to it, but it doesn't connect to the internet. I have no idea what to do next, any help would be appreciated, Thanks