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StillNoIdea's avatar
StillNoIdea
Initiate
Jan 21, 2019
Solved

Powerline PLW1000v2 not connecting to router

Hi there   I just got a new router and modem after they both crashed.  Now my powerline adapter won't connect to internet.  All the lights show that it is connected to the router (all green) but ...
Troubleshooting
  • StillNoIdea's avatar
    StillNoIdea
    Feb 04, 2019

    Hi Blanca

     

    Thank you for your advice.   As it turns out.  The service providers who came to install the new Router and Modem had a cable in one of the router's ports and then the other end of the cable in another..... unbelieveable!  Anyway, once I removed the cable it all worked.  

     

    Regards

     

    Stillnoidea :)

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 30, 2019

Hi StillNoIdea

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Regards, 
Blanca 
Community Team

 

  • StillNoIdea's avatar
    StillNoIdea
    Initiate
    Feb 04, 2019

    Hi Blanca

     

    Thank you for your advice.   As it turns out.  The service providers who came to install the new Router and Modem had a cable in one of the router's ports and then the other end of the cable in another..... unbelieveable!  Anyway, once I removed the cable it all worked.  

     

    Regards

     

    Stillnoidea :)

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Feb 04, 2019

      Hi StillNoIdea

       

      Thank you for your feedback.  Glad that it's working now.   

       

      Regards, 
      Blanca 
      Community Team