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Forum Discussion

Flavia's avatar
Flavia
Follower
Dec 04, 2015

Problems connecting EX2700

Hello I have a netgear extender ex2700, it was running perfeclty.  However, yesterday I couldnt't connect in the EXT wifi anymore. My EXT wifi appears normally, but I cannot connect to it.  When ...
Troubleshooting
nhann's avatar
nhann
NETGEAR Employee Retired
Dec 04, 2015


Hi Flavia,

 

Please try changing WiFi channel on your Router

http://kb.netgear.com/app/answers/detail/a_id/23783/~/improving-2.4ghz-wireless-performance-by-changing-channel

 

You can reset your EX2700 to factory defaults by following page 34 of 43:

http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_UM_19Oct2015.pdf

 

Then place your extender in the same room as your router and complete the Extender setup process.

 

Also check that you are running the latest firmware v1.0.1.8

http://support.netgear.com/product/EX2700