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Forum Discussion
Problems with EAX20
So I have a c7000v2 I have been using for years. I replaced an n450 with it. No issues with connectivity other than being slightly out of range at the corners of my house, particularly upstairs. I wa...
A few details help.
1. do you have a screen snip of the cable connections page and event logs? That lets us check the C7000's connection to the isp
2. what firmware is on the eax20?
3. How many sq ft is your home?
4. what are the interior walls of your home made from?
5. how far from the router is the eax20 and what walls/floors are in between?
6. You don't need to be online to connect to the eax20 and set it up. If you hardwire in or connect to it wireless, go to mywifiext . net and it'll take you to the installation assistant. If you hardwire in, you might have to disable wifi so its not defaulting back to the wifi connection during setup.
7. The eax20 has a status page that shows the connection back to the router. when you get it reinstalled setup/get a screen snip of that as well.
8. another thing you can check is when you're having issues, pull up the routers logs and it'll show the disconnect/reconnect with the extender (if that's what's happening"
Hint: event logs and logs are different. Ones for the modem, the other is router side.