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Forum Discussion
New Router, Now I Can't Connect
Have a WN2000RPTv2 extender. It was working fine with my old router. Now have a new router and my pc can't find it to enable setup. I've tried all the possible setup options in the install guide but ...
We are having the same problem with the WP3000RP. It worked fine until we had to replace our router. Now we cannot connect and cannot access the www.mywifiext.net website. Laptops, iPad and iPhone can see the extender, we just can't sign in. We re-set the factory defaults and did a complete new set up which successfully completed all the steps - up until letting us connect. It continues to reject the password.
Calling customer service was useless. They kept insisting that we had to pay $130 for a one-year extension on the warranty before they would even talk with us. This is for an extender that I can purchase brand new for $50 and get an additional 2-year warranty for under $10. It was downright insulting and nothing but a sales pitch. They kept talking about all kinds of other support we would get that we did not need or want. When we asked to speak with a supervisor we were told to call another number and it turned out the number they gave us was the same one we were speaking with. The only thing accomplished was to sell us on finding another brand. We were not opposed to paying a reasonable fee for a service call to the help desk but it's extortion to ask us to pay more than twice the cost of a new product.
If anyone has a solution to the "new router - can't connect" problem I would sure appreciate hearing how you solved it!
Calling customer service was useless. They kept insisting that we had to pay $130 for a one-year extension on the warranty before they would even talk with us. This is for an extender that I can purchase brand new for $50 and get an additional 2-year warranty for under $10. It was downright insulting and nothing but a sales pitch. They kept talking about all kinds of other support we would get that we did not need or want. When we asked to speak with a supervisor we were told to call another number and it turned out the number they gave us was the same one we were speaking with. The only thing accomplished was to sell us on finding another brand. We were not opposed to paying a reasonable fee for a service call to the help desk but it's extortion to ask us to pay more than twice the cost of a new product.
If anyone has a solution to the "new router - can't connect" problem I would sure appreciate hearing how you solved it!