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Forum Discussion
Repeated Disconnects EX7000 AC1900
My Router worked great for the first 8 months. Over the past number of months, I have been experiencing repeated disconnects from my main router. For the most part, I just told everyone in the house...
Hi Darren,
I am speaking about the AC1900 WiFi Range Extender, Model EX7000.
It appears there are a large number of people who have experienced this issue.
It did work great for 8 months or so.
Hello ttnoewoc
You could try to change the wireless channels on your router to see if you get a better connection with the extender also make sure the extender is using the latest firmware.
DarrenM
Hi Darren thank you. Referencing my original post:
My Router worked great for the first 8 months. Over the past number of months, I have been experiencing repeated disconnects from my main router. For the most part, I just told everyone in the house to go reboot the router, and all was fine.
Over the past month, it became a supreme annoyance so I started troubleshooting:
1) Reset to default and reconfigure
2) Change location
3) Change Configuration (different channels, Fast Lane in all its iterations, etc)
It is just failing and obviously a hardware issue. Firmware is of course up to date and I even replaced my main router to be sure with no change. It will work for an hour or a day, and then just stop connecting to the internet. Interestingly, there is nothing INDICATING it is disconnected, just stops accessing the internet.
NOW I finally get the time to check in with support and I find my warranty is out by 5 days!!! Grrrr.
I loved this router, but if I have to go buy a new one you can be sure I will not be getting another netgear. Do I have any options?
Hello, I have the same issue with my EX7000 AC1900, it works ok for 2 days in extender mode, then drops wifi connectivity. Once rebooted, ok again for couple of days before same issue repeating. I have re-configured the channels, and upgraded the firmware but that did nothing. Anything else that can be done? I have purchased my unit in 2015.
Any help is appreciated.