Reset code not going through

Question

Hi, I got a new phone and when I installed the app and attempt to have the code sent to me, a message never arrives on my phone nor my email.  Similar posts were answered by private message so I couldn’t find a solution online.  I am the only user and am using an orbi AC2200 with satellite. Thanks in advance for any suggestions.

amaldonado31 · Answer

Oops... should clarify...the circle app is the one that it is not working.  I can open the orbi app but when I go to parental controls it sends me to the circle app, which won’t let me log in.  Thanks!

DexterJB · Answer

Hi amaldonado31,

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I have sent you a message. Please check your inbox.

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Dexter
Community Team

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Reset code not going through

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