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Forum Discussion
Returning extender
Hi, On April 2015 I purchased EX6200 extender on Amazon. I intended to use it abroad and it was working perfectly first two weeks. After two weeks without any external reason the signal of 2G tran...
Hi vadicheg,
Is your EX6200 running the latest firmware? Were you able to test the different 2.4ghz WiFi channels?
Please note that simply sending a unit to the NETGEAR address would not lead to the unit being tested.
If under warranty, you must first process an RMA with support to receive a replacement unit.
Look, I've tested it on different 2.4Ghz channels, with different wifi routers and various wifi clients.
When I received this unit the gain was very strong. I have 100mb/s transmitted from primary router, and extender being ~10 metres away was extending signal to ~80mb/s if standing near it. The distances I'm speaking about not great at all. Right now transmission is at best 20 mb/s if you put all three in same room. Also I tried it on various routers.
I invest hours in trying to make this extender work, because I didn't believe that it may stop transmitting amplified signal all of a sudden with no visible signs. But yes, i'm 100% sure this is it. There's signal but it's very weak. It's weak for a decent product called "Extender" and more than that I was a witness that first 2 weeks the performance was totally different.
The support technician is like coming to waste my time even more.. "Oooh lets check, what leds on top of the unit showing now?". Did I complain on leds? Did I say that there visible signs of malfunction? No, I didn't. All my complain is that the signal became very weak. In which way the support technician want to check it on the phone? Once again it's an international call, I'm abroad. And the technicians point from the start was like "ok maybe this is the normal way it's supposed to work? or maybe the router signal is weak?". No and no.
I had to buy another router (more powerful than mine) instead of using my original with this extender. And this is the reason I want to return to you this EX6200 as present. I have no use for it. Take it, if it's good you can sell it again it looks totally mint. And yes I've tested it also with that new router I had to purchase.
No use for me, all I need is the address. I don't understand why NETGEAR trying to run away from warranty returning items?
Just several days before I've sent my harddrive to Seagate and I didn't have to spend hours on the line, just fill up RMA request on the site. NETGEAR is like doing their best avoiding proper support. Isn't it enough for you that the client is saying that after 2 weeks of use the product performance became bad?
And there's another thing to consider. As I said before 5G signal is very strong comparing to 2.4G for long distance. I was trying to pick up signal ~30 metres away (one house to another) and 5G gets to 30mb/s (from original 100mb/s) while 2.4G signal is barely picked getting to a maximum of 1-2mb/s. Now as far as I know 2.4G supposed to be more distant and more stable for the distance than 5G. This is the way it was for first 2 weeks. In the same conditions 2.4G was giving me more than 50 mb/s while 5G same 30mb/s.
Thanks.