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Forum Discussion
Returning extender
Hi, On April 2015 I purchased EX6200 extender on Amazon. I intended to use it abroad and it was working perfectly first two weeks. After two weeks without any external reason the signal of 2G tran...
Hi vadicheg,
Is your EX6200 running the latest firmware? Were you able to test the different 2.4ghz WiFi channels?
Please note that simply sending a unit to the NETGEAR address would not lead to the unit being tested.
If under warranty, you must first process an RMA with support to receive a replacement unit.
And there's another thing to consider. As I said before 5G signal is very strong comparing to 2.4G for long distance. I was trying to pick up signal ~30 metres away (one house to another) and 5G gets to 30mb/s (from original 100mb/s) while 2.4G signal is barely picked getting to a maximum of 1-2mb/s. Now as far as I know 2.4G supposed to be more distant and more stable for the distance than 5G. This is the way it was for first 2 weeks. In the same conditions 2.4G was giving me more than 50 mb/s while 5G same 30mb/s.
Thanks.