RMA

Question

My RAX120 stoped woking altogether would not turn on no lights on the router so I contacted netgear for an warranty replacement the rma was accepted 2 weeks ago so I folowed the steps I hade to do for an rma and sent it in nirly 2 weeks ago, Netgear received it as I traced it, but I Got an email today saying.&nbsp;Thank you for contacting NETGEAR technical support. Further to our phone call, I have gathered some guides that&nbsp;may be able to help you with your issue.The below articles will guide you through this, then closed the open case, I&nbsp;dont&nbsp;no what to do as there is no mention in the email When I am ither going to get my router/ replacement router back.&nbsp;

plemans · Answer

You'd want to contact support.&nbsp;
this is the public support forum (and for range extenders at that).&nbsp;
Meaning its members of the public that help out.&nbsp;
so try getting back in contact with support for a status update.&nbsp;

JJG1992 · Answer

I Have Contacted Them Several Times But They Keep Closing The Case And Referring Me To The Community Or Separate Links To Different Articles Within Netgears Website&nbsp;

plemans · Answer

Not sure why they're closing it if they have your router.&nbsp;
What response are they giving you?&nbsp;
have you asked to speak with someone else?&nbsp;

JJG1992 · Answer

Nothing From Them Since I Sent the Router Back Every Time I Contact I Get Told I Need To Buy New Support Conttract And When I Give Them The Rma Number And Explain I Don't Have The Router Netgear Rma Have It Get Told The Same Need A Support Contract To Talk About The Item, my Account Reflects That The Router Has Been Shipped But When I Click On It To Track Just Says Unable To Find A Match For Shipping Number Been Saying That For The Past Week&nbsp;

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RMA

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