NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gili756's avatar
Gili756
Aspirant
Jul 13, 2018

Signal Strength LED stays on RED continuously

Something bizarre is happening with my unit: per instructions I located the unit in the same room with my dual band router (actually, about 2 feet away from it), and began setting it up. Now the stra...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jul 16, 2018

Make sure the unit is on the latest firmware and them you may want to try and factory reset the unit by holding the reset button for 10+ seconds then set the extender up again.

 

DarrenM

  • Gili756's avatar
    Gili756
    Aspirant
    Jul 17, 2018

    Actually, all has been resolved without a factory-reset. It turns out my 2.4GHz band became disabled during the initial setup. Once I reran the smart setup, I was able to reactivate the 2.eGHz band. Now both bads are active, and all LED's on my extender are a steady white. I haven't had any other issues since running the smart setup. I am a very happy person right now.