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NetJohnny's avatar
NetJohnny
Aspirant
Oct 25, 2024
Solved

Trying to connect EAX20 AX1800 Mesh Extender with a tp-link VX420-G2H modem

My ISP has just sent me a new modem.  It is a tp-link VX420-G2h.

 

I am trying to connect it with my EAX20 AX1800 Mesh Extender.  In order to do that my Nighthawk app needs to be able to find the NETGEAR_EXT on my pixel 6 android phone.  It doesn't appear in the phone.

 

What does appear is one of my old wifi user names with a very strong signal and no password.  I'm thinking that I may have changed the Extender name back in the day.  It is password locked but I don't have the password.  Is there a way to reset this password?

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    Factory reset the extender and set it up using the installation assistant.

    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

    Here's a video of how to use the assistant. 

    https://www.youtube.com/watch?v=yJVklshxBMk