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Forum Discussion
ahhorner
Apr 27, 2025Aspirant
Unable to connect to AC750 extender
I switch service providers, so I no longer need the router that I was using. I'm trying to reset my range extender. I tried using the website, but it says the site can't be reach. I tried using the app, but it gets stuck in the endless loop of prompting me to connect to the extender and return to the app. It's connected to the extender but the app never says it's connected to the extender.
- I left it plugged into the wall for a couple of days and used a different computer to do the set up on, so it's good now. Thanks for the reply.
6 Replies
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk- ahhornerAspirantThe factory reset was the first thing I tried.
so if its still failing, screensnips/videos of where its failing int he process help us to understand whats going on. Or a more thorough of an explanation.