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kirstyhalf's avatar
kirstyhalf
Tutor
Oct 13, 2016

unable to connect via wifi to AC1200 WiFi Range Extender

I have spent a lot of time researching how best to get a WiFi signal to our newly converted office in a summerhouse in the garden.  I am totally unable to connect to the range extender via wifi, i am...
Troubleshooting
  • kirstyhalf's avatar
    kirstyhalf
    Tutor
    Oct 16, 2016

    So I did what you said, and I was up and running for 24 hours.  Now I have connectivity only via the main router even though both 2.4 and 5 Ghz lights on the extender are either amber and green or both green.  I have cleared the cache on my phone, forgot networks, added the passwords again and STILL nothing.  Not even the ethernet can connect directly to my laptop even though the extender is telling me that it is connected (with the 2 way arrows) and that I have a cable connected in port 1.  Is there anything I can do that I havent already done?  It seems i'm ok with hardware but not software!

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Oct 18, 2016

      Hello kirstyhalf

       

      I would factory reset the extender by holding down the reset button for 10 seconds then try to setup the extender again.

       

      DarrenM

      • kirstyhalf's avatar
        kirstyhalf
        Tutor
        Oct 19, 2016

        Thanks DarrenM, done that, same story still not working so having my IT man come round later to see if its me or the extender!  I'll keep you posted.