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P515's avatar
P515
Aspirant
Oct 29, 2015
Solved

Unable to log in after updating firmware

Hi everyone, I'm hoping someone here can help me out.   I've been using a EX6100 wifi extender since July with no problems what so ever. Until now.   On the 24th I noticed a firmware update was a...
Firmware
Troubleshooting
  • P515's avatar
    P515
    Mar 30, 2016

    Must hav forgot to update the post, I managed to fix the issue, the internal wifi card just needed an update.

     

    still having the initial problem of been unable to log in to my wifi extender settting and what not.

willi_w's avatar
willi_w
Aspirant
Nov 09, 2015

Hi Netgear-Team,

 

i have currently the same problem with my EX6100(configurated as an access point) too.

Last weekend i updated my firmware from version 1.0.1.28xxx  to  1.0.1.36.

This upgrade procedure has keeped all current setting from ex6100, i'm very happy about that.

 

As i had tryed to login to my admin page from ex6100 i get showed the same login page with information described already from this thread starter.

I have fear to make a factory reset of my access point and  have later on a piece of hardware where i can't login and configure.

 

How to proceed in this case?

Is there availiable one additional "admin" page which one is accessible via full qualified URL?

 

I need help form NETGEAR in this case.

Thanks in advance.

 

 

 

 

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Nov 13, 2015

    Hi willi_w,

     

    Thank you for sharing your information. Engineers are looking into this case.

    You were able to connect to mywifiext.net when you were on firmware 1.0.1.28xxx , correct?
    Were you also able to clear browser history/cache and try another web browser?
    Then login to mywifiext.net

    • willi_w's avatar
      willi_w
      Aspirant
      Nov 13, 2015

      Hi nhann, 

       

      answers to your questions.

       

      You were able to connect to mywifiext.net when you were on firmware 1.0.1.28xxx , correct?

      --> i was able to connect directly to IP-Adress, since i'm using EX6100 as an access point, without any problems

       

      Were you also able to clear browser history/cache and try another web browser?

      --> i did tryed with 3 different Browsers: Google Crome, Mozilla Firefox 42, and IE11 (and additional Maxthon).

           each browser has showed same login page and didn't made forward with login procedure.

       

      Best regards

      Willi

      • nhann's avatar
        nhann
        NETGEAR Employee Retired
        Nov 18, 2015

        Hi willi_w,

         

        Can you please reset the extender to factory defaults and setup the extender as Extender mode (not AP)

        and test if you can visit the mywifiext.net page?

         

        If you can access the page, please downgrade to version 1.0.0.28 : http://downloadcenter.netgear.com/en/product/EX6100#searchResults