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Forum Discussion
BN7
Jun 14, 2018Aspirant
Universal WiFi Range Extender
I've had this unit for several years with no problems. A few days ago I lost the internet connection, and my server, CenturyLink, fixedit and in the process changed the modem password. I've gone th...
DexterJB
Jun 19, 2018NETGEAR Moderator
Hi BN7,
Welcome to the community!
1. You may have to reconnect the extender to the network using the new password (WiFi password).
2. You can try doing a factory reset on the extender as described on page 25 on the user manual on this link.
3. You can the go through the setup procedure using this guide.
Regards,
Dexter
Community Team
- DexterJBJun 22, 2018NETGEAR Moderator
Hi BN7,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team- BN7Jun 23, 2018Aspirant
Hi,
A friend who was visiting this past weekend was able to find the the Netgear page that allowed us to enter the new password. Extender is working fine. Thanks for following up.
Bruce