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Forum Discussion

Degas's avatar
Degas
Aspirant
Dec 22, 2018

VIRTUAL MAC ADDRESS

My EX8000 had connected the router of ASUS RT-AC5300 via 5G signal, and PC workstations are connected by LAN cable, after connected almost one day, PCs will have a virtual mac address and connected t...
Troubleshooting
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Dec 27, 2018

Hello Degas, 

 

1. Please ensure your extender is on the latest FW and observe

2. Do you have MAC address filtering or access control enabled on your router? 

 

~Christian 

 

  • Degas's avatar
    Degas
    Aspirant
    Dec 28, 2018

    Hi Christian,

     

    Thank you for your reply.

     

    1. My extender had been updated to newest firmware but the result is just the same.

    2. MAC address haven't filtering or access control enabled on my router.

     

     

  • Degas's avatar
    Degas
    Aspirant
    Dec 28, 2018

    Hi Christian,

     

    Thank you for your reply.

     

    1. My extender had been updated to newest firmware but the result is just the same.

    2. MAC address haven't filtering or access control enabled on my router. 

     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Dec 28, 2018

      Hello Degas - I have sent you a message. Please respond at your earliest convenience. 

       

      ~Christian 

      • Degas's avatar
        Degas
        Aspirant
        Dec 29, 2018

        Hi Christian,

         

        I think I have been solved the problem, it might be wifi channel problem, I set the router channel bandwidth and control channel from auto to fixed, and it is seem stable now, I hope the extender connection could be stable in future.

         

        Thank you for your help.

         

        Best Regards,

        Degas