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Forum Discussion
BobDorr
Dec 17, 2016Aspirant
Warranty.. Where is it: AS1200 Model EX6200
Just purchased from Best Buy... The box says "Warranty localized to country of sale (see inside for details)". The "Getting Started" single page has NO warranty info. The "Do More" brochure has no warranty information. So, I register and search the website which gives a warranty statement but I don't see a time of warranty (it says see the individual product. I go to the individual product and I click on the warranty and it takes me back to the warranty statement. All of this seems totally wrong. The warranty to me MUST clearly be in the box, I beleive, and fully state the time and terms. Am I missing something? Then I read some posts here that it is 90 days, but meaningless as Netgear doesn't really support their products and then after 90 days changes firmwear to make the product stop working which they will fix for a price. This can't be true or is it?????? Help. This product got very high reviews which is why I paid a lot to get it
4 Replies
- clithesProdigy
Warranty aside, what issue are you trying to resolve?
Maybe the community here can help?
- BobDorrAspirant
Peace of warranty mind. My Fidelity credit card doubles any existing warranty. So, if it is 90 days and I have something in writing from Netgear, then my card extends it an additional 90 days. I installed it and everything seems to work. If there is any truth to what is being said here that Netgear changes software (etc) after the warranty period to make the extender NOT work...I will just turn this back into Bestbuy and get another brand. Like I said I picked EX6000 because of the reviews so I wasn't expecting any of this.
- clithesProdigy
I'm not sure who you've been listening to but I am pretty confident in saying that Netgear do not release firmware with the intention of bricking a device once the warranty has run out.
Their warranty is here:
http://www.netgear.com/about/warranty/
The 90 days you mention is access to their online support team. After that (or even during) you are more than welcome to seek support here
- BobDorrAspirant
Looking forward to an answer as BestBuy gives me 15 days to return.