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Forum Discussion
What is your longest up time?
My longest up time has been 3 days and then the PR2000 log plagued with [internet disconnected] Must hard reset to get it working properly.(power on/off) re-flashed and reset still same issues. ...
microchip8 wrote: I disagree. I had a few issues with my R7000 and contacted support. The person was very willing to listen and think with me to resolve the problem. As soon as it became apparent that we couldn't fix it on our own and it needed dev intervention, he collected all I provided and sent it to the devs.
This is my firs experience with NETGEAR products and I must say that their support is no less than others like TP-Link or ASUS.
So let me ask you this... were you still <90 days since purchase? Was the product still under the manufactures warranty? Did you pay for "premium" support?
Bottom line: NetGear home-user support is out-sourced to some call center in India, and they will NOT speak to you unless you purchased the product within 90 days, OR pay the extra for "premium" support... even if your device is still under the original warranty.
Didn't mean to hijack this post... please continue with the "What's your longest up time" discussion.