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Forum Discussion
What is your longest up time?
My longest up time has been 3 days and then the PR2000 log plagued with [internet disconnected] Must hard reset to get it working properly.(power on/off) re-flashed and reset still same issues. ...
Nonsupport wrote: So let me ask you this... were you still <90 days since purchase? Was the product still under the manufactures warranty? Did you pay for "premium" support?
Bottom line: NetGear home-user support is out-sourced to some call center in India, and they will NOT speak to you unless you purchased the product within 90 days, OR pay the extra for "premium" support... even if your device is still under the original warranty.
Didn't mean to hijack this post... please continue with the "What's your longest up time" discussion.
Yes, it's a new device and still under warranty. It's no different to ASUS where they also ask you when you bought the product when you try to contact them
And don't confuse warranty with support. Warranty means that they guarantee the product must function for at least this long and it it fails, they'll freely replace it or something. This does not give you support time that equals warranty time