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Forum Discussion
What is your longest up time?
My longest up time has been 3 days and then the PR2000 log plagued with [internet disconnected] Must hard reset to get it working properly.(power on/off) re-flashed and reset still same issues. ...
microchip8 wrote: Yes, it's a new device and still under warranty. It's no different to ASUS where they also ask you when you bought the product when you try to contact them
And don't confuse warranty with support. Warranty means that they guarantee the product must function for at least this long and it it fails, they'll freely replace it or something. This does not give you support time that equals warranty time
Then riddle me this batman... How do you obtain warranty support without paying extra? Is there some magical RMA process that I can skip to? If so then do please tell. I haven't cracked that nut yet. My device is DEFECTIVE. It's not user stupidity. It once worked, and now it doesn't. I've tried everything to "fix" it, including hard resets, and firmware upgrades, and forum suggestions. So I do NOT need "support", I need REPAIR. How exactly do I go about getting this???
That's right: I CAN'T unless I go through the "premium support" process to PROVE that I'm not a complete moron. Again... this $50 piece of garbage isn't worth the $40 more NetGear wants to prove that the device is DEFECTIVE.