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Forum Discussion
What is your longest up time?
My longest up time has been 3 days and then the PR2000 log plagued with [internet disconnected] Must hard reset to get it working properly.(power on/off) re-flashed and reset still same issues. ...
I don't know why you're mad at me. I just said that I had success in getting support from NETGEAR for the few issues I had with my new R7000. I am new to NETGEAR products myself so I cannot tell you how they handle RMAs and stuff
I've had two tickets open with NETGEAR and both were handled in a decent manner. I didn't have to wait days before getting a reply. One ticket I closed myself as it turned out AdBlock was causing the problems and not the firmware. The other ticket I got a reply today with the answers from the firmware devs saying they'll look into it
That's it. That's my experience with NETGEAR support thus far and it's been positive. I can understand your frustration but getting mad at me won't give you anything as I'm just a (novice) user like you. I have no influences at all on NETGEAR's support system