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Forum Discussion
rjstapes
Nov 07, 2017Aspirant
wifi extender- Model was working fine then had TW install new router/modem. Extender now doesn"t con
Extender modeel 3000 RP was working fine until TW installed new router/ modem. Now extender doesn't work or even show on menu. The first and third lights work but the link rate status stays dark. I...
ElaineM
Nov 09, 2017NETGEAR Employee Retired
Welcome to the community, rjstapes
What's the exact model number of the extender?
The extender may need reconfiguration in order to get it to work with the new router/modem.
I suggest that you use a paper clip when resetting it. When you push the reset, it should show blinking power light or the power light will turn amber. Once the power light turns green then it should have restored settings of the extender to default and you should be able to configure it as if it's brand new out of the box.
rjstapes
Nov 09, 2017Aspirant
Still can't get the connect and last light stays unlit
- rjstapesNov 09, 2017Aspirant
Sorry filled the model space but apparently doesn't transmit. It's a wp3000rp
- ElaineMNov 10, 2017NETGEAR Employee Retired
Can you wired a PC straight to the extender and see any network?
If the light stays unlit then unit could be busted.
You may contact support to get a replacement if it's still within hardware warranty.