NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Ckils24's avatar
Ckils24
Tutor
Nov 05, 2019
Solved

WiFi extender ask for security key. My WiFi security key won’t work.

  • It worked. Thanks. The network security key was different on my extender than my router, so using the firmware allowed me to go through the setup and change it to my router security key.

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    So the extender is trying to connect to your router and the router won't accept the security key?

    Just trying to figure out where the failure is. 

    Here's your support site with troubleshooting, the manual, firmware

    https://www.netgear.com/support/product/EX6120.aspx

     

    I prefer to setup my extenders via a hardwired connection to a computer. It tends to go smoother. 

    • Ckils24's avatar
      Ckils24
      Tutor
      It is saying the security key that I enter to connect the extender is incorrect. I am trying to use the security code that I use to connect to my regular WiFi.

      How do I set it up doing it through hardwired conn extebsion?
      • plemans's avatar
        plemans
        Guru - Experienced User

        So when you're going through the setup, you're able to connect your device to the extender but you're not able to connect the extender to the router? 

        Have you tried going in and changin the router's wireless password? Maybe something isn't compatible. Avoid special characters for the wifi password. 

        What I mean by hardwiring it taking an ethernet cable and connecting a pc/laptop to the extender for setup. Usually makes setup go smoother.