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Forum Discussion

grahamcurtis1's avatar
grahamcurtis1
Aspirant
Sep 07, 2015

WN1000RP issue on reconnection of devices

I can set up my WN1000RP extender and connect it to the wifi network.  Fine.   I can then connect devices to the extended network e.g. my phone, my MacBook Air etc.  Fine.   But if I disconnect the...
reconnection issues
Troubleshooting
WN1000RP
nhann's avatar
nhann
NETGEAR Employee Retired
Sep 08, 2015

Hi grahamcurtis1,

 

Are you using the same SSID on both the router and the WN1000RP ?
Which router are you using with the WN1000RP ? Try resetting the router to factory defaults.
Please also try removing/forgetting the network on your devices and re-connect to the network.

  • grahamcurtis1's avatar
    grahamcurtis1
    Aspirant
    Sep 21, 2015

    Thanks.  My router is a Thomson TG585.  I have tried factory defaulting both, reconnecting the extender, and forgetting the devices (laptop and phone) on the network.  Still the same issue - I need to turn off and then on the WN1000RP before I can connect to the extended network.  Any more suggestions?