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Forum Discussion

AdrienMcG's avatar
AdrienMcG
Aspirant
Jul 15, 2018
Solved

WN2000rpt Smart TV box wont connect , everything else will

I have just purchased a range extender. I set it up using my phone. I get signal on my phone , no problem. However I cannot get my TV smart box to connect properly. .   It shows the range extende...
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Jul 18, 2018

    Hi AdrienMcG,

     

    1. You can find the firmware version by accessing the extenders UI using the IP address assigned to it by your router.

    2. To confirm, does the extender show up as a connected device when you access the main router's UI?

    3. The wireless channel settings will be on your main wireless router's UI.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 16, 2018

Hi AdrienMcG,

 

Welcome to the community!

 

1. What is the firmware version of the extender?

2. Does the MYGICA 495 Max successfully connect to the extender's signal?

3. Have you tried resetting the extender?

4. Have you tried changing the wireless channel?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 18, 2018

Hi AdrienMcG,

 

1. You can find the firmware version by accessing the extenders UI using the IP address assigned to it by your router.

2. To confirm, does the extender show up as a connected device when you access the main router's UI?

3. The wireless channel settings will be on your main wireless router's UI.

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 22, 2018

    Hi AdrienMcG,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team