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Forum Discussion
NickJS
Dec 13, 2018Aspirant
WN2500RP stopped allowing wired connections to access internet (except my laptop!)
My WN2500RPv2 has happily worked for over a year, extending my wireless network for my laptop and allowing me to connect two devices (a Vonage router and an ADT Pulse Gateway) by CAT5 cables to acces...
NickJS
Dec 13, 2018Aspirant
Hi Christian,
1) Firmware version is V1.0.1.54_1.0.68.
2) My laptop cannot connect to the iternet when wired to the Vonage router or the ADT Gateway. It can only connect to the internet when it is connected to the Extender, either via CAT5 cable or wirelessly.
I just checked again on mywifiext.net and neither the Vonage router nor the ADT Gateway show as connected devices, even though they are both linked by CAT5 cable and both show connection lights. It's as if they can see the Extender, but the Extender can't see them, so they can't access the internet...
Thanks,
Nick
Christian_R
Dec 13, 2018NETGEAR Employee Retired
Hi NickJS
Couple more questions:
1. Does the Vonage router and ADT gateway work when connected to the main router?
2. What is your network topology?
3. Please provide the model numbers of the Vonage router and ADT gateway
~Christian
- NickJSDec 14, 2018Aspirant
Hi Christian,
1) I can't move the ADT Gateway as it is hard wired in it's current location which is not near my main router so I don't know if it would work if connected directly to the main router instead of to the extender. The Vonage router does work correctly when connected to the main router.
2) My network topology is as follows:
- AT&T Fiber internet access via the AT&T Uverse modem/wifi router - everything connected to this is via wifi, nothing by cables
- WN2500RPv2 connected to the AT&T Uverse modem/wifi router by wifi
- Vonage Linksys RT31P2 router connected to the WN2500RPv2 by cat 5 cable
- ADT Pulse Gateway PGZNG1 connected to the WN2500RPv2 by cat 5 cable
3) Model numbers as noted in the topology description above.
As noted, this all worked perfectly well until a few weeks back when suddenly both the ADT Gateway and Vonage router lost their connection to the WN2500RPv2. As we've now tested, I can connect my laptop to the WN2500RPv2 via the same cable as used by either the Vonage or the ADT devices and get internet access, and I can connect the Vonage router to the AT&T main router and it works well.
It's all rather maddening...I guess I could simply replace the WN2500RPv2, but I really want to find out what happened - why this has suddenly stopped working!
Thanks,
Nick
- Christian_RDec 17, 2018NETGEAR Employee Retired
Hi @NickSJ,
I have checked with the team for further investigation. I'll provide an update as soon as possible.
~Christian
- Christian_RDec 17, 2018NETGEAR Employee Retired
Hi @NickSJ,
A couple more questions:
1. Are there any IP address conflicts?
2. If you have the option, please set address reservation on the router
~Christian
- NickJSDec 20, 2018Aspirant
Hi Christian,
No IP address conflicts.
Don't see how I can do this on the router.
Cheers,
Nick