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Forum Discussion
fortonsteve
Nov 19, 2016Aspirant
WN3000 Range extender refuses to recognise the router key
This extender has been brilliant, then suddenly overnight it stopped speaking to my laptops. when I try to connect my laptop it now refuses to recognise the Key and the computer says it is wrong. In...
DarrenM
Nov 21, 2016Sr. NETGEAR Moderator
Hello Fortonsteve
Try to factory reset the extender and do the setup process agian.
DarrenM
- fortonsteveNov 22, 2016Aspirant
Thanks, but I've done it many times.
When my laptop asks for the Key, it just says the key is not recognized. It is correct & works with another Netgear Range extender.
If Netgear have a limited life, I'd love to know & that's fine. I'll buy another as it has worked 100% for 3 years!
Steve
- fortonsteveNov 22, 2016Aspirant
Thanks, but I've done it many times.
When my laptop asks for the Key, it just says the key is not recognized. It is correct & works with another Netgear Range extender.
If Netgear have a limited life, I'd love to know & that's fine. I'll buy another as it has worked 100% for 3 years!
Steve
- DarrenMNov 23, 2016Sr. NETGEAR Moderator
Hello fortonsteve
Have you tried to connect a pc via ethernet to the extender and log into the settings and change the wireless password.
DarrenM
- fortonsteveNov 25, 2016Aspirant
Many thanks. I've tried, but how do you change the password, or log into settings? I've plugged in tried going the the netgear site, but how do I find my router?
Any help really apprciated!
Steve