NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

sjwtrip2's avatar
sjwtrip2
Follower
Jul 23, 2015

WN3000RP Support

I purchased the WN3000RP WiFi RangeExtender about a year ago. The device set up easily and worked without any issues up until a few weeks ago when it just stopped working. I have been trying to conne...
Troubleshooting
dwitt's avatar
dwitt
Aspirant
Jul 30, 2015

Hi NhanN, Im having the same problem as the person above. I followed your suggestion  but cannot update the firmware because the extended is not working. It has no connection to the computer. The Netgear tech told me the software needed updating but wanted to charge to help me. Any other suggestions?

nhann's avatar
nhann
NETGEAR Employee Retired
Jul 31, 2015

Hi dwitt,

 

Are you able to connect your extender directly to your computer via ethernet cable?

Please try this wired connection and access your settings to update your firmware.

 

Let us know how it works for you.

 

Regards,

NhanN