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prstn496's avatar
prstn496
Follower
Nov 24, 2018

WN3000RP won't connect to internet

My extender was working with our previous router.  Our cable provider replaced the old router (they provided) with a new one, then set up our wifi for us. The network name was changed and now I can't get the extender to connect. I'm not saying the new setup caused the problem its just when it started. Anyway, I've gone through all setup procedures a number of times but I still can't get it to connect. When I used the WPS procedure, the light on the extender started flashing green but after a minute or so just turned off. 

 

Any suggestions? I'm not really tech savvy but can handle most instructions.

Troubleshooting

1 Reply

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Nov 25, 2018

    Try resetting the extender again, and then connect to the NETGEAR_EXT network.   Then browse to www.mywifiext.net in your browser.  You should be prompted for a username/password.  Enter admin and password.

     

    After that, follow the "Use the Smart Wizard to Set Up the Extender" on page 9 here: http://www.downloads.netgear.com/files/GDC/WN3000RP/WN3000RP_UM_1Feb13.pdf

     

    prstn496 wrote:

    Our cable provider replaced the old router (they provided) with a new one, then set up our wifi for us. The network name was changed and now I can't get the extender to connect.

    Next time, tell them to match the network name and passphrase to the old router.  That avoids the need to change the networks on all your devices.