Hello,My Netgear wifi extender had been working until a short while ago when my internet provider, Orange_ (I live in France)_changed the password for my modem which is Livebox2. Since then my wifi extension shows up but can't access the internet. How can I get it to work again? By the way I work under Win10 and Apple's 13.1.3. Thanks in advance for any help you can give.

Fastest way? hardwire into the extender or connect to it wirelessly. Once thats done, go back through the new extender setup. This will let you change wifi settings if they changed. Worst case, hold the reset button on the extender for 7-10 seconds. this will set it back to factory and they you can install as if its a new device. Here's the install guides, manual, and firmwarehttps://www.netgear.com/support/product/wn3000rpv3

Thanks for your reply. I've been struggling ever since to implement the suggestions but the struggle continues. Here's the situation. I went to the factory reset method and then started over. After reinstalling the extender I then connected to my Livebox. The livebox came with its own password which is 26 digits. Recerntly Orange announced that they had changed the passwords so that only the first eight digits would be used. Nevertheless, after the factory reset and reinstallationof the extender, I can only connect to the extender with the full 26 digit password which is no longer the password to the Livebox. I can't find a way to get them in sync. Can you suggest anything?Thanks, Norman Stein

I'd factory reset both devices and restart from stock. the livebox2 isn't known for being a great device. it might take both devices starting from factory to get it working right. if you're extender is remembering ssid passwords, it wasn't set back to factory. You can go through the extenders menu to set back to factory. Some people have better results this way.

Thanks for your reply plemans but I still need help. I'm trying to do the process using an ethernet cable but there are immediately two things I don't know. The first is where to plug the other end of the ethernet cable in, i.e. into the computer, in which case I have to disconnect the Livebox, or into the Livebox, which something I read on the Netgear site says not to do. Can you please advise me?Thanks, normanstein

hardwire your computer to the extender setup. it tends to make setup smoother and have less issues.

WN3000rpV.3 | NETGEAR Communities

11 Replies

plemans
Guru - Experienced User
Oct 28, 2019
Fastest way? hardwire into the extender or connect to it wirelessly. Once thats done, go back through the new extender setup. This will let you change wifi settings if they changed.
Worst case, hold the reset button on the extender for 7-10 seconds. this will set it back to factory and they you can install as if its a new device.
Here's the install guides, manual, and firmware
https://www.netgear.com/support/product/wn3000rpv3
- normanstein
  Aspirant
  Oct 31, 2019
  Thanks for your reply. I've been struggling ever since to implement the suggestions but the struggle continues. Here's the situation. I went to the factory reset method and then started over. After reinstalling the extender I then connected to my Livebox. The livebox came with its own password which is 26 digits. Recerntly Orange announced that they had changed the passwords so that only the first eight digits would be used. Nevertheless, after the factory reset and reinstallationof the extender, I can only connect to the extender with the full 26 digit password which is no longer the password to the Livebox. I can't find a way to get them in sync. Can you suggest anything?
  Thanks, Norman Stein
  - plemans
    Guru - Experienced User
    Oct 31, 2019
    I'd factory reset both devices and restart from stock. the livebox2 isn't known for being a great device. it might take both devices starting from factory to get it working right.
    if you're extender is remembering ssid passwords, it wasn't set back to factory. You can go through the extenders menu to set back to factory. Some people have better results this way.

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