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Forum Discussion
mthomp467
Aug 11, 2017Follower
AC1200 R6220
I turned on the router, had Ethernet cord connected to modem in wall provided by apartment, and got Wifi network. After putting in necessary info, I got to the Genie portion. It asked me to upgrade to...
- Aug 17, 2017
Hi mthomp467,
1. Have you tried turning the router off and on?
2. Have you tried resetting the router via the reset button? If not, we recommend doing so. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
3. If the issue persists, you can try using TFTP. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/22688
Regards,
Dexter
Community Team
DexterJB
Aug 17, 2017NETGEAR Moderator
Hi mthomp467,
1. Have you tried turning the router off and on?
2. Have you tried resetting the router via the reset button? If not, we recommend doing so. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
3. If the issue persists, you can try using TFTP. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/22688
Regards,
Dexter
Community Team