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Forum Discussion
AC1200 wifi router model R6120
Hello, I hope someone can help because I really don't understand why my router is stating, "Something has changed since the last time you connected. We need additional information to complete the connection." Then it asks me to enter a security key. There is no security key of any sort with my paperwork and I have tried using all the passwords provided when the router was new and all the passwords that were used (changed from those given) when we set up the router. I have no idea what to do next. The router was set up in early 2021 and until recently seemed fine, although the wifi is rarely used as we are mostly ethernet.
Thanks.
2 Replies
Is it when you're first trying to log into it? I did see where for a period, people had to reset their passwords because it didn't meet the minimum requirements.
What firmware version are you on?
Have you tried just factory resetting and reinstalling?
tensigeka wrote:
Hello, I hope someone can help because I really don't understand why my router is stating, "Something has changed since the last time you connected. We need additional information to complete the connection."
Where do you read that?
The router has no display, so that message must be appearing somewhere else.
Perhaps that message is not from the router but from your computer. Windows, for example, is good at throwing up unexplained messages.
