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Traz's avatar
Traz
Follower
Mar 16, 2017
Solved

AC1750 Ethernet ports 1 and 2 not working

The 1 and 2 ethernet ports on my R6400 have an amber light instead of the white light. They were both white at one time and I did not change the devices connected to them. I can unplug the eithernet cords and plug them into the 3 and 4 ports and the lights are white and everything is fine. What could be the issue with my 1 and 2 ports?

Troubleshooting
  • DexterJB's avatar
    DexterJB
    Mar 19, 2017

    Hi Traz,

     

    An amber port light indicates that the devices connecting are using a 10/100Mbps connection. Please check the status on the router UI by navigating to Advanced > Advanced Home > Internet Port box > Show statistics and check the LAN speeds.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 19, 2017

    Hi Traz,

     

    An amber port light indicates that the devices connecting are using a 10/100Mbps connection. Please check the status on the router UI by navigating to Advanced > Advanced Home > Internet Port box > Show statistics and check the LAN speeds.

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 23, 2017

    Hi Traz,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team